Refund policy
Last updated: November 14, 2026
At PedalVolt, your satisfaction matters to us. We want you to feel confident with every purchase, whether you're buying your first e-bike or upgrading for your next ride.
If something isn't right with your order, our team is here to help.
1. Return Policy
We offer a 30-day return period from the date your order is delivered.
To qualify for a standard change-of-mind return:
- The product must be unused and in its original condition.
- It must include its original packaging, accessories and components where applicable.
- It must not show signs of damage, modification or excessive use.
- Proof of purchase or your order number must be provided.
E-bikes should be returned in a condition suitable for resale. These conditions do not affect your rights if a product is defective, damaged or not as described.
2. How to Request a Return
To start a return, please contact our customer support team:
Email: contact@pedalvolt.shop
Please include:
- Your full name.
- Your order number.
- The product you wish to return.
- The reason for your return.
- Photos, if the product arrived damaged, defective or incorrect.
Our team will review your request and provide the appropriate return instructions.
Please do not send products back before receiving return instructions from our team.
3. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Please allow approximately 5–10 business days for us to process an approved refund. Your bank or payment provider may require additional time before the funds appear in your account.
For standard change-of-mind returns, original shipping charges and return shipping costs are generally non-refundable, unless otherwise required by applicable law or the return is due to our error.
4. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or different from what you purchased, please contact us as soon as reasonably possible.
Please provide your order number and photographs showing the issue, where possible.
We will review the situation and work with you to arrange an appropriate solution, which may include a replacement, repair or refund.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
5. Exchanges
If you would like to exchange an item for another product, size or variation, please contact our customer support team.
Exchanges are subject to product availability. Depending on the circumstances, we may ask you to return the original item and place a new order.
6. Return Shipping Costs
For standard change-of-mind returns, customers are responsible for the return shipping costs.
If an item is defective, damaged, incorrect or was supplied due to an error on our part, please contact us before arranging return shipping. We will provide the appropriate instructions.
7. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will do our best to cancel your order before it is processed or dispatched. Once an order has shipped, you may need to follow the standard return procedure.
8. Contact Information
For any questions about returns, refunds or exchanges, please contact us:
PedalVolt
Email: contact@pedalvolt.shop
Phone: +1 760 726 4380
Business Address:
620 Hummel Ave
Lemoyne, PA 17043
United States
Website: https://pedalvolt.shop/
Thank you for shopping with PedalVolt. We appreciate your trust and look forward to supporting your game!