Privacy policy

Last updated: November 14, 2026

At PedalVolt, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit https://pedalvolt.shop/, place an order or contact us.

By using our website, you acknowledge the practices described in this policy.

1. About PedalVolt

PedalVolt is an online retail store specialising in electric bikes for city riding, cargo, mountain and gravel from established makers.

Our Contact Information:

2. Information We Collect

When you visit our website, place an order or contact us, we may collect the following types of information.

Personal Information

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number

Order and Transaction Information

  • Products purchased
  • Order history
  • Transaction details
  • Payment status
  • Shipping and delivery information

Payment Information

Payments are processed through secure third-party payment providers. We may receive transaction confirmations and limited payment information, but we do not intend to store complete payment card details on our own servers.

Technical and Browsing Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages and products viewed
  • Referring website or source
  • Browsing activity and website interactions

Customer Communications

If you contact us, we may retain your messages, enquiries and correspondence to provide customer support and maintain appropriate business records.

3. How We Use Your Information

We may use the information collected to:

  • Process and fulfil customer orders.
  • Process payments and arrange deliveries.
  • Send order confirmations and shipping updates.
  • Respond to questions and customer service requests.
  • Manage returns, refunds and exchanges.
  • Improve our website, products and shopping experience.
  • Understand customer preferences and website performance.
  • Detect and prevent fraud or unauthorised activity.
  • Send promotional communications where permitted by law.
  • Comply with legal and regulatory obligations.

4. How We Share Your Information

We may share relevant personal information with trusted third-party service providers when necessary to operate our business.

These may include:

Shopify: Our e-commerce platform, which provides the infrastructure for our online store.

Payment Processors: Third-party providers that securely process customer payments.

Shipping and Fulfilment Partners: Companies that help us prepare, ship and deliver customer orders.

Analytics Providers: Services that help us understand website traffic and improve our store.

Marketing and Advertising Partners: Services that help us manage promotional campaigns and measure advertising performance, where used.

Professional Advisers and Authorities: Where necessary to comply with legal requirements, protect our rights or respond to lawful requests.

We do not sell personal information in exchange for money. However, certain disclosures to advertising or analytics partners may be considered a sale, sharing or targeted advertising under some US state privacy laws.

Where applicable, we provide customers with the ability to exercise their privacy rights and opt out of certain data uses.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels and similar technologies to improve the shopping experience.

These technologies may help us:

  • Keep shopping carts and checkout features functioning.
  • Remember customer preferences.
  • Understand how visitors use our website.
  • Analyse website traffic and performance.
  • Measure advertising campaigns.
  • Support relevant marketing activities.

Some cookies are essential for website functionality, while others may be used for analytics and advertising.

You can manage available cookie preferences through our website's cookie settings, where provided, or through your browser settings.

6. Marketing Communications

We may send promotional emails about our products, special offers, new arrivals and store updates where permitted by applicable law.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our messages.

Even after opting out of marketing communications, you may still receive important transactional messages, including order confirmations, payment notifications and shipping updates.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes explained in this policy.

Retention periods may depend on:

  • The type of information collected.
  • The purpose for which it was collected.
  • Applicable accounting and tax requirements.
  • Legal obligations and dispute-resolution needs.

When information is no longer required, we will take reasonable steps to delete or securely dispose of it.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online transmission or electronic storage method can be guaranteed to be completely secure.

We work with service providers that support the secure operation of our online store and payment processes.

9. Your Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

  • The right to know what personal information we collect and how it is used.
  • The right to request access to personal information.
  • The right to request correction of inaccurate information.
  • The right to request deletion of certain personal information.
  • The right to obtain a portable copy of certain personal information.
  • The right to opt out of certain sales, sharing or targeted advertising activities.
  • The right to appeal certain privacy request decisions, where applicable.
  • The right not to receive discriminatory treatment for exercising your privacy rights.

To submit a privacy request, please contact us using the details provided below.

We may need to verify your identity before processing your request. Certain exceptions may apply under applicable law.

10. Children's Privacy

Our website is intended for a general audience and is not designed specifically for children.

We do not knowingly collect personal information directly from children under 13 without the required parental consent.

If you believe that a child has provided personal information to us inappropriately, please contact us so we can investigate and take appropriate action.

11. International Data Transfers

Your personal information may be processed or stored in countries outside your state or country of residence, depending on the location of our service providers.

Where required by applicable law, appropriate safeguards will be implemented to protect personal information during international transfers.

12. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of external websites. We encourage you to review their privacy policies before sharing personal information with them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, service providers or legal requirements.

Any updates will be published on this page with a revised "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

PedalVolt

Email: contact@pedalvolt.shop
Phone: +1 760 726 4380

Business Address:

620 Hummel Ave
Lemoyne, PA 17043
United States

Website: https://pedalvolt.shop/