Help

Which size do I need?

Each product page lists the sizes the maker offers, and many include the maker’s sizing or geometry in the spec. Not sure? Email contact@pedalvolt.shop with your height, inseam and the bike you’re looking at.

Which e-bike class is it?

E-bike rules vary by state and city. The motor and assist figures on each page are the maker’s own, and many of these bikes are built to the 250 W pedal-assist standard. Contact us with the model and your state before you order and we’ll tell you what the maker states for it.

How much is shipping, and how long does it take?

Shipping is calculated at checkout. Orders are processed in 1–2 business days and standard delivery takes 3–5 business days within the US. E-bikes and their batteries follow the same estimates. See Shipping & delivery.

Can I return an e-bike?

Yes, within 30 days of delivery if it is unused and in its original packaging with all parts. Approved refunds are processed within 5–10 business days. See Returns.

What if it arrives damaged or faulty?

Contact us as soon as reasonably possible with your order number and photos. We review it and arrange a replacement, repair or refund.

Where do the specifications come from?

From each bike’s maker. If you need a figure that isn’t on the page, contact us and we’ll check before you buy.

How do I pay?

Through Shopify’s secure checkout. The payment methods available are shown at checkout.

How do I contact you?

Email contact@pedalvolt.shop, call +1 760 726 4380 or use the contact form. Please include your order number for order questions.