Returns
Changed your mind? You can return an e-bike within 30 days of delivery.
How to return
- Contact us at contact@pedalvolt.shop or through the contact page with your name, order number, the item you are returning and the reason.
- We reply with the return instructions. Please don’t send anything back before you receive them.
- Pack the e-bike unused, with its battery, charger, keys and all parts, in its original packaging.
| Return window | 30 days from the date your order is delivered. |
|---|---|
| Condition | Unused and in original condition, with the original packaging, accessories and components, and no signs of damage, modification or excessive use. E-bikes should come back in a condition suitable for resale. Proof of purchase or your order number is required. |
| Return shipping | For change-of-mind returns you pay the return shipping, and the original shipping charge is not refunded. If an item is defective, damaged, incorrect or sent in error, contact us before shipping it back and we give you the instructions. |
| Refunds | To the original payment method. We process an approved refund within 5–10 business days of receiving and inspecting the return; your bank may take longer to show it. |
| Damaged, defective or incorrect | Contact us as soon as reasonably possible with your order number and photos. We review it and arrange a replacement, repair or refund. |
| Exchanges | For another size or color, contact us. Exchanges depend on availability; we may ask you to return the original and place a new order. |
| Cancellations | Contact us as soon as possible. We cancel before dispatch where we can; once shipped, the return process applies. |
Nothing here limits your rights under consumer protection law. Full details are in our Refund policy.